Էլեկտրոնային կառավարման ենթակառուցվածքների ներդրման գրասենյակ

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Frequently asked quations


App-based ID and signature (xID)

Can a foreign citizen get an xID?

Yes. A foreign citizen who has a PSN (Public Services Number, provided by the Police of the Republic of Armenia) can get xID.

First, you need to visit the Operator’s office (visit must be booked in advance at https://e-request.am/en/e-letter/queuing) and present a valid document after which you can go through the registration process on your own.

I forgot my PIN/PUK codes, how can I recover them?

You can reset PIN codes with the help of the PUK code. 

If you forgot the PUK code as well, you should contact the operator to deactivate the account, after which you will need to go through the registration process again and set new PIN and PUK codes.

How can I get it?

You need to have the application on your smartphone. Scan the QR code to download.

Once you have downloaded and installed the xID application, you need to register an account:

  • In the application by providing personal data and passing a liveness check,
  • Through a visit to Operator’s office.   

What are the steps of in-app registration?

In order to register, you need to provide the data of your identity document (ordinary/biometric passport, ID card) and pass a liveness check.

This registration method will require to:

  • Scan the MRZ code of the document Be careful, the data you provide will be checked with the data registered in the State Population Register of the Police of the Republic of Armenia,
  • Pass a liveness check by following the instructions,
  • Confirm phone number and create PIN codes for xID.

 Where is the operator’s office located and when can I visit to activate the xID?

The office of the operator (“EKENG” CJSC) is located at the following address: 4 Tigran Mets ave., 5th floor, Yerevan, Republic of Armenia. It is necessary to book a visit in advance through the Unified platform of electronic requests: https://e-request.am/en/e-letter/queuing. 

REMEMBER: You need to have with you a valid identity document, as well as have the application downloaded on your smartphone.

Where is the operator’s office located and when can I visit to activate the xID?

To sign electronic documents, it is necessary to activate your e-signature (for more information visit www.ekeng.am). The annual service fee is 3000 AMD.

There is no additional fee for using the xID application.

    Accordingly

  • You can pass authentication on the platforms for free,
  • To sign documents, you need to activate the e-signatureIt turns out that if you activate your e-signature you can sign with both xID, eID (using ID card reader) and mID (with uSIM card).

 

Is using xID safe?

Yes, xID is a highly secure solution for authentication and signing. The technology is based on the following principles:

  • “Only you know”-PIN codes, no one knows them besides you,
  • “Only you have”-the share of your private key is inside your mobile device,
  • xID PIN codes are not stored in the smartphone, so even if the phone is stolen, they can not access your passwords.

To use xID safely and securely:

  • Never share your PIN codes with anyone,
  • Receiving a notification to enter the PIN code, make sure that you are the initiator of the action.
  • Protect your phone, using the screen lock feature, and follow basic security rules.

What data is collected by the application and how is my data protected?

The terms of data collection, storage, and transfer are described in Privacy Policy. Please read Privacy Policy carefully, as well as follow the changes made to it.

What are PIN and PUK codes?

By registering in the xID application, you create

  • Two Pin codes: one for electronic signature, the other for authentication on platforms,
  • A PUK code, to change or reset PIN codes.

It is necessary to create easy-to-remember PIN codes so that you don’t have to write them down. At the same time, avoid using your (family member’s) birthday or very simple codes such as 0000 or 1234.

Do not share your PIN and PUK codes with anyone.

My phone got stolen or lost, what should I do? How can I deactivate my xID?

To use xID on your behalf, someone also needs to know the PIN code that you created, and only you know.

However, in such cases, when you have lost your smartphone, immediately contact the operator for deactivation.

Someone else knows my PIN/PUK codes, how can I change them?

You can change PIN codes with the help of the PUK code.

If another person also knows your PUK code, you need to do the following:

  • Contact the operator to deactivate your account,
  • Register again, and create new PIN and PUK codes.

When do I need to renew my xID? What is the purpose and how can I do it?

xID certificates are issued for two years period. As the electronic signature is legally equivalent to a handwritten one, it is necessary to make sure that the person acting on your behalf is you.

You will receive a notification that your account is about to expire. After the expiration, you will no longer be able to sign documents and pass authentication on the platforms.

To restore xID functions, you will need to authenticate your account the same way you did during the first registration.

What is xID?

xID is a mobile application, a smartphone-based authentication tool that enables you to sign electronic documents and pass authentication on platforms. 

Documents signed using the xID have the same legal force as a handwritten one.

HOW TO CHECK ELECTRONIC DOCUMENTS

Why do I get Recoverable Error in MS Office documents?

 

In case you get Validation Error after signing MS Office files, we recommend that you download and install public certificates: ekeng.am -> Download Software-> EKENG Certificate Installation. Check "How to install public certificates?" in our FAQ.

The solution mentioned above is not effective for MS Office 2016. Here the certificates should be installed not in Trusted Root Certification Authorities  but in Trusted People folder.

Steps:

Open Crypto Card Monitor, double click on ARMID (AuthPIN), then on Certificate: X.509, press Install -> Next -> Place all certificates in the following store-> Browse  and choose  Trusted People ->Next->Finish. The same steps should be conducted for ARMID (SignPIN).

In case of failure, please restart the PC.  

How to check e-Signature in PDF and MS Word files?

 

To check e-Signature in PDF, click the Signature Panel button in the document message bar. Right-click on signature field, press Show Signature Properties ->Show Signer’s Certificate and be informed about the time the document was signed as well as signer details.



To get acquainted with e-signature validation steps in MS Word files, please click here for User Manual.

ID CARD TECHNICAL QUESTIONS

How to include a certificate in Adobe Trusted Identity list?

 

To include a certificate in Adobe Trusted Identity list, right-click on signature, choose Validate Signature -> Signature Properties -> Show Certificate -> Trust - Add to trusted Identities ->OK.

In opened Import Contact Settings window check the checkboxes "Use this certificate as a trusted root" and "Certified documents", as shown below:

Why do I get the error “Signature 1” when I am uploading a tax report?

 

The problem may be caused by one of the following reasons:

1. The signature is not active because the annual fee has not been paid.

2. You have obtained a second ID card, which must be reactivated by EKENG.

3. If the signature is active but the report is not uploading, please try to upload it through a different browser (Google Chrome, Mozilla Firefox, etc.).

How do I change the place and appearance of my e-Signature in PDF files?

 

In order to change the place and size of your e-Signature in a PDF file, activate Visible Signature and press Settings. In the window Visible Signature Settings press Preview and Select and click the mouse to choose the place and size of the signature.

In order to change the appearance of the e-Signature in a PDF file, select one of the options in Visible Signature Settings -> Display

How can 2 or more people sign the same PDF file?

In order for two or more people to sign the same file, remove the first ID card from the card reader, insert the second one and press Load Keys in JSignPdf.

If necessary, choose the signer’s certificate from the appropriate list. Press Browse in the line Input PDF file and select the already signed file with the suffix “_signed”.

Attention. Select Append Signature to existing one otherwise the next signature will be placed deleting the previous one.

Open the file after signing it and make sure that the signatures of both the Tax Service and the signer(s) are on the document.

How to create 2 graphical signatures in MS Word document?

 

To create 2 graphical signatures in MS Word document, click  Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok and insert 2 signature lines.

On first X--------- line sign by first card  ( left click, then press  Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK),  then insert the second card, wait for certificate activation and sign first choosing the "change" button in Sign window.

How to add 2 or more digital signatures in MS Word document?

To add 2 or more signatures in an MS Word document, remove the first card after signing, then  insert the second one, wait for certificate upload and sign by clicking  file® protect document®add a digital signature… first pressing the "change" button and choosing the certificate of the second signatory in the  "Sign" window.

Attention.   In order to avoid invalid signature it is required to:

  • save the document and afterwards sign.
  • close the document without clicking ‘’save as’’ after signing.

Why doesn't the certificate upload when I press Load Keys?

 

If the certificate in JSignPdf does not upload when pressing Load Keys after having inserted the ID card into card reader, we recommend changing the key store type from WINDOWS-MY to WINDOWS ROOT, pressing Load Keys, disregarding the message, then choosing WINDOWS-MY and pressing Load Keys once more.

Attention: please also check the date and time on your computer.

How to sign on each page in MS Word document

 

To create a signature on each page in MS Word, click  Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok  on each page appropriately On appeared  X--------- lines left click, then press  Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK.

How to check the time of signature in MS Word, Excel

 

To be informed about the time of signature in MS Word/Excel files, click on signature on the right corner of the document, then choose Signature Details and click on "See the additional signing information" as shown below:

Why do I get error messages while signing MS Office files after service activation?

 

In case of problems occurred while signing in MS Office after service annual activation, please be sure that you did not sign with a revoked certificate previously, as the reason of error messages can be the problem with CRL cache.

Generally, the cache is being updating during 24 hours. It is advised to try the troubleshooting steps below, to solve this issue manually:

PC-> start -> cmd -> right click-> run as administrator, enter the text "certutil -setreg chain\ChainCacheResyncFiletime @now" and click Enter.

Why do I get Validation Error when signing Ms Office files?

If you get Validation Error after signing MS Office files, we recommend that you download and install public certificates.

Why do I get the message “Your Signature could not be added to the document” when I try to sign MS Office 2010 files?

 

If you get the above-mentioned message when trying to sign an MS 2010 file, please follow these steps:

Start -> Programs -> Microsoft Office -> right click on Microsoft Office Word 2010, press Properties and select Compatibilty. Press Run (checkbox), select Windows XP (Service Pack 3) and click OK: