Frequently asked quations
xID is a mobile application, a smartphone-based authentication tool that enables you to sign electronic documents and pass authentication on platforms.
Documents signed using the xID have the same legal force as a handwritten one.
You need to have the application on your smartphone. Scan the QR code to download.
Once you have downloaded and installed the xID application, you need to register an account:
In order to register, you need to provide the data of your identity document (ordinary/biometric passport, ID card) and pass a liveness check.
This registration method will require to:
The office of the operator (“EKENG” CJSC) is located at the following address: 4 Tigran Mets ave., 5th floor, Yerevan, Republic of Armenia. It is necessary to book a visit in advance through the Unified platform of electronic requests: https://e-request.am/en/e-letter/queuing.
REMEMBER: You need to have with you a valid identity document, as well as have the application downloaded on your smartphone.
To sign electronic documents, it is necessary to activate your e-signature (for more information visit www.ekeng.am). The annual service fee is 3000 AMD.
There is no additional fee for using the xID application.
Yes, xID is a highly secure solution for authentication and signing. The technology is based on the following principles:
To use xID safely and securely:
By registering in the xID application, you create
It is necessary to create easy-to-remember PIN codes so that you don’t have to write them down. At the same time, avoid using your (family member’s) birthday or very simple codes such as 0000 or 1234.
Do not share your PIN and PUK codes with anyone.
To use xID on your behalf, someone also needs to know the PIN code that you created, and only you know.
However, in such cases, when you have lost your smartphone, immediately contact the operator for deactivation.
You can change PIN codes with the help of the PUK code.
If another person also knows your PUK code, you need to do the following:
You can reset PIN codes with the help of the PUK code.
If you forgot the PUK code as well, you should contact the operator to deactivate the account, after which you will need to go through the registration process again and set new PIN and PUK codes.
Yes. A foreign citizen who has a PSN (Public Services Number, provided by the Police of the Republic of Armenia) can get xID.
First, you need to visit the Operator’s office (visit must be booked in advance at https://e-request.am/en/e-letter/queuing) and present a valid document after which you can go through the registration process on your own.
xID certificates are issued for two years period. As the electronic signature is legally equivalent to a handwritten one, it is necessary to make sure that the person acting on your behalf is you.
You will receive a notification that your account is about to expire. After the expiration, you will no longer be able to sign documents and pass authentication on the platforms.
To restore xID functions, you will need to authenticate your account the same way you did during the first registration.
An official e-mail is an official means of communication which is granted and used for incoming messages free of charge. According to the legislation of the Republic of Armenia, a person is also considered properly notified if the notification has been sent to their official e-mail address, and a read-receipt has been received. For more information press here
A Legal Entity Code is an 8-digit code which can be found in the state registration certificates issued to legal entities. To find a legal entity's code, you can also search on www.e-register.am
To connect to the e-citizen system, you need to have an ID card and an ID card reader.
To connect to the system press https://e-citizen.am/
To see the list of the documents required for signing the support contract for e-Citizen, press here.
It is preferable to enter the https://e-citizen.am portal with Google Chrome. If you still get the notification, follow these steps:
1. Check whether CryptoCard Suite Manager is installed and the CCMonitor icon is visible in the right-hand corner of the desktop.
2. Install public certificates (EKENG Certificate Installation) from https://www.ekeng.am/hy/
3. Check whether your ID Card (activated with the PIN code in advance) is connected to the computer.
4. If the problem persists:
5. Relaunch the browser.
6. If the problem persists, contact EKENG CJSC.
To read the guide for e-Citizen system administrators press here.
A digital signature is a sequences of encrypted symbols attached to an electronic document which enables identification of the signer and protects the document from forgery.
To obtain an e-Signature, foreign citizens are advised to call +374 60 464 504 or send the scanned copies of their passport and social services number (social card) to firstname.lastname@example.org.
A natural person can use their e-Signature for different companies, if the relevant contracts have been signed with Tax and other services.
1. The device must have a full speed USB connection.
2. The device must be compliant with ISO 7816 standard.
3. The device must support T=0, T=1 protocols.
4. The device must support ID-1 Card.
1. SCR 3310/3310 v2.0 smart card reader
2. Actividdentity USB reader v3.0
3. Athena ASEDrive IIIe USB reader
4. Omnikey 3021 USB reader
CryptoCard Suite and JSignPDF are compatible with the following operating systems and software:
• Windows Vista
• Windows 7 / 8
• MS Office 2007 / 2010 / 2013
• Adobe Acrobat, Adobe Reader
If you get three error messages when activating your PIN code, the certificate will be invalidated and you will need to apply to the Passport and Visa Office of the Police of RA in order to obtain a new ID card.
At any time after the activation, nine wrong entries will lock your PUK code, and you will need to apply for a new ID card.
If the magenta certificate signs are missing in Cryptotech Suite Manager, Cryptotech Suite Manager should be reinstalled (it is advisable to uninstall it first, restart your computer and then install it).
After reinstalling the software make sure that the missing certificate signs have been restored.
If you get the above-mentioned message when trying to sign an MS 2010 file, please follow these steps:
Start -> Programs -> Microsoft Office -> right click on Microsoft Office Word 2010, press Properties and select Compatibilty. Press Run (checkbox), select Windows XP (Service Pack 3) and click OK:
If you get Validation Error after signing MS Office files, we recommend that you download and install public certificates.
In case of problems occurred while signing in MS Office after service annual activation, please be sure that you did not sign with a revoked certificate previously, as the reason of error messages can be the problem with CRL cache.
Generally, the cache is being updating during 24 hours. It is advised to try the troubleshooting steps below, to solve this issue manually:
PC-> start -> cmd -> right click-> run as administrator, enter the text "certutil -setreg chain\ChainCacheResyncFiletime @now" and click Enter.
To be informed about the time of signature in MS Word/Excel files, click on signature on the right corner of the document, then choose Signature Details and click on "See the additional signing information" as shown below:
To create a signature on each page in MS Word, click Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok on each page appropriately. On appeared X--------- lines left click, then press Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK.
If the certificate in JSignPdf does not upload when pressing Load Keys after having inserted the ID card into card reader, we recommend changing the key store type from WINDOWS-MY to WINDOWS ROOT, pressing Load Keys, disregarding the message, then choosing WINDOWS-MY and pressing Load Keys once more.
Attention: please also check the date and time on your computer.
To add 2 or more signatures in an MS Word document, remove the first card after signing, then insert the second one, wait for certificate upload and sign by clicking file® protect document®add a digital signature… first pressing the "change" button and choosing the certificate of the second signatory in the "Sign" window.
Attention. In order to avoid invalid signature it is required to:
To create 2 graphical signatures in MS Word document, click Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok and insert 2 signature lines.
On first X--------- line sign by first card ( left click, then press Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK), then insert the second card, wait for certificate activation and sign first choosing the "change" button in Sign window.