Էլեկտրոնային կառավարման ենթակառուցվածքների ներդրման գրասենյակ

e-Governance infrastructure implementation agency

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Frequently asked quations


E-CITIZEN, OFFICIAL E-MAIL

What is an official e-mail?

An official e-mail is an official means of communication which is granted and used for incoming messages free of charge. According to the legislation of the Republic of Armenia, a person is also considered properly notified if the notification has been sent to their official e-mail address, and a read-receipt has been received. For more information press here

What is a Legal Entity Code?

A Legal Entity Code is an 8-digit code which can be found in the state registration certificates issued to legal entities. To find a legal entity's code, you can also search on www.e-register.am

How should I connect to the e-Citizen system?

 

To connect to the e-citizen system, you need to have an ID card and an ID card reader.

To connect to the system press https://e-citizen.am/

Where can I find the list of the documents required for the e-Citizen support contract?

To see the list of the documents required for signing the support contract for e-Citizen, press here.

To see the list of the documents required for signing the support contract for e-Citizen, press here.

 

It is preferable to enter the https://e-citizen.am portal with Google Chrome. If you still get the notification, follow these steps:

1. Check whether CryptoCard Suite Manager is installed and the CCMonitor icon is visible in the right-hand corner of the desktop.

2. Install public certificates (EKENG Certificate Installation) from https://www.ekeng.am/hy/

3. Check whether your ID Card (activated with the PIN code in advance) is connected to the computer.

4. If the problem persists:

  •   * Temporarily disable your antivirus system
  •   * Install Certificate X.509 by double clicking on ARMID(AuthPIN) and ARMID(SignPIN) in CryptoCard Suite Manager. They should be located in 'Trusted Root Certificate Authorities'.

5. Relaunch the browser.

6. If the problem persists, contact EKENG CJSC.

Where can I find the guide for e-Citizen system administrators?

To read the guide for e-Citizen system administrators press here.

DIGITAL SIGNATURE

What is a digital signature?

A digital signature is a sequences of encrypted symbols attached to an electronic document which enables identification of the signer and protects the document from forgery.

How do I get an e-Signature if I am a foreign citizen?

To obtain an e-Signature, foreign citizens are advised to call +374 60 464 504 or send the scanned copies of their passport and social services number (social card) to support@ekeng.am.

Can a natural person use their e-Signature on documents of different companies?

A natural person can use their e-Signature for different companies, if the relevant contracts have been signed with Tax and other services.

ID CARD TECHNICAL QUESTIONS

What requirements should an ID card reader meet?

1. The device must have a full speed USB connection.
2. The device must be compliant with ISO 7816 standard.
3. The device must support T=0, T=1 protocols.
4. The device must support ID-1 Card.

What ID card reader models are there?

1. SCR 3310/3310 v2.0 smart card reader
2. Actividdentity USB reader v3.0
3. Athena ASEDrive IIIe USB reader
4. Omnikey 3021 USB reader

What programs and operating systems are CryptoCard Suite Manager and JSignPDF compatible with?

CryptoCard Suite and JSignPDF are compatible with the following operating systems and software:


• Windows Vista
• Windows 7 / 8
• MS Office  2007 / 2010 / 2013
• Adobe Acrobat, Adobe Reader

Safe handling of the PIN/PUK codes

 

If you get three error messages when activating your PIN code, the certificate will be invalidated and you will need to apply to the Passport and Visa Office of the Police of RA in order to obtain a new ID card.

At any time after the activation, nine wrong entries will lock your PUK code, and you will need to apply for a new ID card.

Why are the magenta signs of the certificates missing in Cryptotech Suite Manager?

 

If the magenta certificate signs are missing in Cryptotech Suite Manager, Cryptotech Suite Manager should be reinstalled (it is advisable to uninstall it first, restart your computer and then install it).

After reinstalling the software make sure that the missing certificate signs have been restored.

Why do I get the message “Your Signature could not be added to the document” when I try to sign MS Office 2010 files?

 

If you get the above-mentioned message when trying to sign an MS 2010 file, please follow these steps:

Start -> Programs -> Microsoft Office -> right click on Microsoft Office Word 2010, press Properties and select Compatibilty. Press Run (checkbox), select Windows XP (Service Pack 3) and click OK:

 

Why do I get Validation Error when signing Ms Office files?

If you get Validation Error after signing MS Office files, we recommend that you download and install public certificates.

Why do I get error messages while signing MS Office files after service activation?

 

In case of problems occurred while signing in MS Office after service annual activation, please be sure that you did not sign with a revoked certificate previously, as the reason of error messages can be the problem with CRL cache.

Generally, the cache is being updating during 24 hours. It is advised to try the troubleshooting steps below, to solve this issue manually:

PC-> start -> cmd -> right click-> run as administrator, enter the text "certutil -setreg chain\ChainCacheResyncFiletime @now" and click Enter.

How to check the time of signature in MS Word, Excel

 

To be informed about the time of signature in MS Word/Excel files, click on signature on the right corner of the document, then choose Signature Details and click on "See the additional signing information" as shown below:

How to sign on each page in MS Word document

 

To create a signature on each page in MS Word, click  Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok  on each page appropriately On appeared  X--------- lines left click, then press  Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK.

Why doesn't the certificate upload when I press Load Keys?

 

If the certificate in JSignPdf does not upload when pressing Load Keys after having inserted the ID card into card reader, we recommend changing the key store type from WINDOWS-MY to WINDOWS ROOT, pressing Load Keys, disregarding the message, then choosing WINDOWS-MY and pressing Load Keys once more.

Attention: please also check the date and time on your computer.

How to add 2 or more digital signatures in MS Word document?

To add 2 or more signatures in an MS Word document, remove the first card after signing, then  insert the second one, wait for certificate upload and sign by clicking  file® protect document®add a digital signature… first pressing the "change" button and choosing the certificate of the second signatory in the  "Sign" window.

Attention.   In order to avoid invalid signature it is required to:

  • save the document and afterwards sign.
  • close the document without clicking ‘’save as’’ after signing.

How to create 2 graphical signatures in MS Word document?

 

To create 2 graphical signatures in MS Word document, click  Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok and insert 2 signature lines.

On first X--------- line sign by first card  ( left click, then press  Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK),  then insert the second card, wait for certificate activation and sign first choosing the "change" button in Sign window.

How can 2 or more people sign the same PDF file?

In order for two or more people to sign the same file, remove the first ID card from the card reader, insert the second one and press Load Keys in JSignPdf.

If necessary, choose the signer’s certificate from the appropriate list. Press Browse in the line Input PDF file and select the already signed file with the suffix “_signed”.

Attention. Select Append Signature to existing one otherwise the next signature will be placed deleting the previous one.

Open the file after signing it and make sure that the signatures of both the Tax Service and the signer(s) are on the document.

How do I change the place and appearance of my e-Signature in PDF files?

 

In order to change the place and size of your e-Signature in a PDF file, activate Visible Signature and press Settings. In the window Visible Signature Settings press Preview and Select and click the mouse to choose the place and size of the signature.

In order to change the appearance of the e-Signature in a PDF file, select one of the options in Visible Signature Settings -> Display

Why do I get the error “Signature 1” when I am uploading a tax report?

 

The problem may be caused by one of the following reasons:

1. The signature is not active because the annual fee has not been paid.

2. You have obtained a second ID card, which must be reactivated by EKENG.

3. If the signature is active but the report is not uploading, please try to upload it through a different browser (Google Chrome, Mozilla Firefox, etc.).

How to include a certificate in Adobe Trusted Identity list?

 

To include a certificate in Adobe Trusted Identity list, right-click on signature, choose Validate Signature -> Signature Properties -> Show Certificate -> Trust - Add to trusted Identities ->OK.

In opened Import Contact Settings window check the checkboxes "Use this certificate as a trusted root" and "Certified documents", as shown below:

HOW TO CHECK ELECTRONIC DOCUMENTS

How to check e-Signature in PDF and MS Word files?

 

To check e-Signature in PDF, click the Signature Panel button in the document message bar. Right-click on signature field, press Show Signature Properties ->Show Signer’s Certificate and be informed about the time the document was signed as well as signer details.