Frequently asked quations
An official e-mail is an official means of communication which is granted and used for incoming messages free of charge. According to the legislation of the Republic of Armenia, a person is also considered properly notified if the notification has been sent to their official e-mail address, and a read-receipt has been received. For more information press here
A Legal Entity Code is an 8-digit code which can be found in the state registration certificates issued to legal entities. To find a legal entity's code, you can also search on www.e-register.am
To connect to the e-citizen system, you need to have an ID card and an ID card reader.
To connect to the system press https://e-citizen.am/
To see the list of the documents required for signing the support contract for e-Citizen, press here.
It is preferable to enter the https://e-citizen.am portal with Google Chrome. If you still get the notification, follow these steps:
1. Check whether CryptoCard Suite Manager is installed and the CCMonitor icon is visible in the right-hand corner of the desktop.
2. Install public certificates (EKENG Certificate Installation) from https://www.ekeng.am/hy/
3. Check whether your ID Card (activated with the PIN code in advance) is connected to the computer.
4. If the problem persists:
5. Relaunch the browser.
6. If the problem persists, contact EKENG CJSC.
To read the guide for e-Citizen system administrators press here.
A digital signature is a sequences of encrypted symbols attached to an electronic document which enables identification of the signer and protects the document from forgery.
To obtain an e-Signature, foreign citizens are advised to call +374 60 464 504 or send the scanned copies of their passport and social services number (social card) to email@example.com.
A natural person can use their e-Signature for different companies, if the relevant contracts have been signed with Tax and other services.
1. The device must have a full speed USB connection.
2. The device must be compliant with ISO 7816 standard.
3. The device must support T=0, T=1 protocols.
4. The device must support ID-1 Card.
1. SCR 3310/3310 v2.0 smart card reader
2. Actividdentity USB reader v3.0
3. Athena ASEDrive IIIe USB reader
4. Omnikey 3021 USB reader
CryptoCard Suite and JSignPDF are compatible with the following operating systems and software:
• Windows Vista
• Windows 7 / 8
• MS Office 2007 / 2010 / 2013
• Adobe Acrobat, Adobe Reader
If you get three error messages when activating your PIN code, the certificate will be invalidated and you will need to apply to the Passport and Visa Office of the Police of RA in order to obtain a new ID card.
At any time after the activation, nine wrong entries will lock your PUK code, and you will need to apply for a new ID card.
If the magenta certificate signs are missing in Cryptotech Suite Manager, Cryptotech Suite Manager should be reinstalled (it is advisable to uninstall it first, restart your computer and then install it).
After reinstalling the software make sure that the missing certificate signs have been restored.
If you get the above-mentioned message when trying to sign an MS 2010 file, please follow these steps:
Start -> Programs -> Microsoft Office -> right click on Microsoft Office Word 2010, press Properties and select Compatibilty. Press Run (checkbox), select Windows XP (Service Pack 3) and click OK:
If you get Validation Error after signing MS Office files, we recommend that you download and install public certificates.
In case of problems occurred while signing in MS Office after service annual activation, please be sure that you did not sign with a revoked certificate previously, as the reason of error messages can be the problem with CRL cache.
Generally, the cache is being updating during 24 hours. It is advised to try the troubleshooting steps below, to solve this issue manually:
PC-> start -> cmd -> right click-> run as administrator, enter the text "certutil -setreg chain\ChainCacheResyncFiletime @now" and click Enter.
To be informed about the time of signature in MS Word/Excel files, click on signature on the right corner of the document, then choose Signature Details and click on "See the additional signing information" as shown below:
To create a signature on each page in MS Word, click Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok on each page appropriately. On appeared X--------- lines left click, then press Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK.
If the certificate in JSignPdf does not upload when pressing Load Keys after having inserted the ID card into card reader, we recommend changing the key store type from WINDOWS-MY to WINDOWS ROOT, pressing Load Keys, disregarding the message, then choosing WINDOWS-MY and pressing Load Keys once more.
Attention: please also check the date and time on your computer.
To add 2 or more signatures in an MS Word document, remove the first card after signing, then insert the second one, wait for certificate upload and sign by clicking file® protect document®add a digital signature… first pressing the "change" button and choosing the certificate of the second signatory in the "Sign" window.
Attention. In order to avoid invalid signature it is required to:
To create 2 graphical signatures in MS Word document, click Insert -> Signature Line -> Microsoft Office Signature Line -> Signature Setup - > Ok and insert 2 signature lines.
On first X--------- line sign by first card ( left click, then press Sign -> OK -> fill in Name Surname or press Select Image to upload a picture -> click Sign->enter Pin code -> Press OK), then insert the second card, wait for certificate activation and sign first choosing the "change" button in Sign window.
In order for two or more people to sign the same file, remove the first ID card from the card reader, insert the second one and press Load Keys in JSignPdf.
If necessary, choose the signer’s certificate from the appropriate list. Press Browse in the line Input PDF file and select the already signed file with the suffix “_signed”.
Attention. Select Append Signature to existing one otherwise the next signature will be placed deleting the previous one.
Open the file after signing it and make sure that the signatures of both the Tax Service and the signer(s) are on the document.
In order to change the place and size of your e-Signature in a PDF file, activate Visible Signature and press Settings. In the window Visible Signature Settings press Preview and Select and click the mouse to choose the place and size of the signature.
In order to change the appearance of the e-Signature in a PDF file, select one of the options in Visible Signature Settings -> Display
The problem may be caused by one of the following reasons:
1. The signature is not active because the annual fee has not been paid.
2. You have obtained a second ID card, which must be reactivated by EKENG.
3. If the signature is active but the report is not uploading, please try to upload it through a different browser (Google Chrome, Mozilla Firefox, etc.).
To include a certificate in Adobe Trusted Identity list, right-click on signature, choose Validate Signature -> Signature Properties -> Show Certificate -> Trust - Add to trusted Identities ->OK.
In opened Import Contact Settings window check the checkboxes "Use this certificate as a trusted root" and "Certified documents", as shown below:
To check e-Signature in PDF, click the Signature Panel button in the document message bar. Right-click on signature field, press Show Signature Properties ->Show Signer’s Certificate and be informed about the time the document was signed as well as signer details.