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General Info

e-Health is an essential element of healthcare improvement and a vital component of strategies for healthcare system reform in the 21st century. A health information system that provides reliable, timely, high-quality information is a key prerequisite for healthcare system stewardship. Integrated Health Information System of Armenia (IHISA) supposes a universal modernization of the healthcare system by implementing modern information and communication technologies providing high-quality, safe, accessible and cost-effective medical services to the public.

In December 2010 the Ministry of Economy and the Ministry of Health of the RA signed a Memorandum of Understanding, and EKENG CJSC was appointed to coordinate and execute the implementation of Armenia’s e-Health system. In November 2012 the Government of the RA approved the action plan and schedule of the IHISA project implementation. In September 2013 the Government Staff of the RA selected Ericsson through its associated Croatian company Ericsson Nikola Tesla to supply and implement the IHISA.


  • With the purpose of improving the quality of public health and increasing citizen satisfaction with healthcare services, the main goals of the system implementation are the following:

  • Quality improvement and efficiency of medical services
  • Minimizing of the administrative burden on patients and the entire system
  • Providing all beneficiaries with information necessary for decision-making and monitoring
  • Ensuring transparency in the healthcare system
  • Creating new forms of medical services
  • Increasing citizen satisfaction

Current status

The project implementation consists of 3 main phases – Technical Design; Development, Deployment and Customization; Technology Transfer and Training. The technical Design phase was successfully completed in 2014. Currently, together with Ericsson Nikola Tesla, EKENG CJSC is working on the second phase - Development, Deployment and Customization.


The prototype of the system is ready and reviewed by experts of different stakeholders in March 2015. The purpose of the review is to determine the compliance of IHISA with Armenia’s healthcare legislation, business processes and procedures. The review will detect all changes necessary for further customization of the system. The pilot project, which is accomplished in 4th quarter of 2015, will involve 6 healthcare subjects distributed over Armenia.

A Must Know

The introduction of IHISA will help to promote the development of e-society. Most importantly, IHISA will help the automation of information circulation, business processes and communications throughout Armenia, which are prerequisites for ensuring cost and time efficiency, transparency and process optimization in healthcare institutions.


The Roadmap for the implementation of the Integrated Health Information System was developed by EKENG CJSC on the basis of the feasibility study conducted with the assistance of international experts. The document represents the description of the system, its architecture, subsystems, implementation plan, budget, basic management model, time frame, risks, etc. The Roadmap was approved by the Ministry of Economy and the Ministry of Health of the RA.

Impact on the Armenian Healthcare System

The introduction of IHISA will become key to ensuring equal access to quality medical services for all layers of Armenian society. Implementation of the IHISA will help to significantly cut expenses and increase the efficiency of financial resource management for the Government and medical institutions, which in turn will lead to more affordable medical costs for the population. Moreover, it will help to promote preventive care and early-stage diagnosis, thus leading to the improvement of public health and combating disease/epidemic. IHISA will also address the important problem of the lack of quality medical service in rural areas of Armenia – the telemedicine system will make quality healthcare available in practically all remote areas of the country. Finally, IHISA will ensure access for Armenian medical specialists to the latest knowledge and innovations in the sphere through intensive telecommunication with leading international medical institutions.


After the implementation of the system the three main groups of stakeholders will have the following benefits:


  • Higher healthcare quality
  • Patient safety through reducing diagnostic and therapeutic errors, improving diagnostic processes and monitoring the whole therapeutic process
  • Convenience in using healthcare services, ability to communicate electronically within the healthcare system
  • Time and cost savings
  • Enhanced satisfaction with healthcare services


  • Government:

  • Higher healthcare quality
  • Ensuring transparency in the healthcare system
  • Better statistics and enhanced efficiency of policy development and management
  • Lower costs of healthcare by removing double treatments, false treatments and wrong prescriptions, errors in diagnoses, treatments and prescriptions


  • Healthcare services providers:

  • Higher efficiency and productivity through ICT systems
  • Lower administrative costs
  • Availability of data for decision-making, evidence-based management
  • Reduction of clinical risks and errors
  • Improved prescribing practices

Key Subsystem

With its flexible system architecture and compliance with international standards (ISO, HL7, ICD10, etc.) IHISA will serve as a centralized platform to ensure comprehensive and real-time exchange of information in 3 main areas: medical, administrative and financial/insurance.

The system will also provide interfaces for patients, healthcare providers, the Government and insurance companies.

  • As a result:

  • Patients will be able to record and search their own health health records, thus saving time costs and avoiding double treatments.
  • Heal care providers can guarantee treatment
  • Government will be able to properly monitor and control healthcare services.By guaranteeing patient safety, the system will contribute to the improvement of the national healthcare system. The use of coordinated information will help to develop more efficient healthcare policies.
  • Insurance companies will be able to communicate with healthcare providers in a electronic form which will contribute to the efficiency of healthcare services. Insurance companies will have access to the electronic medical records of their customers.