Identification card certifies citizen identity and nationality within the territory of the Republic of Armenia.

Identification card contains an electronic database, individual cryptographic keys, electronic digital signature and certificates for identity.

Persons up to the age of 16 can obtain an ID card. The process is voluntary.

A citizen should apply to the territorial passport service to obtain ID card.

The ID card is provided (exchanged) on 15-th working day after applying for it or earlier by extra payment.

The ID card is provided (exchanged) on 15-th working day after applying for it or earlier by extra payment.

See passport departments, which currently provide ID cards.
See passport departments, which will provide ID cards starting November 15, 2012.

In order to be informed, please visit the service centers of el. reports or call the following numbers:

374 60 544 090 (Arabkir Service Center)
374 60 544 771 (Khorenatsi Service center)
374 0322 2 42 04 (Vanadzor Service Center)

The client subscription will be online and no document will be required for that process.

An appropriate user guide will be provided in audio-video and PDF formats.

All the users who already have e-Signature should also apply to the territorial passport department for getting ID card. Electronic digital signature within ID cards will start to be used from January 2013.

All the users who paid 5000 AMD and extended e-Signature service, will pay only 3000 AMD for ID Card. Next year annual support will rate 3000 AMD.

Foreign and Nagorno-Karabakh Republic citizens will not be provided with ID cards.
To get e-Signature they should send an email to cssupport@ekeng.am or call by 374 10 512 882.

The required documents to apply for e-Signature are Residence card and Public service number or Social card.

Identification card is valid for 10 years.

In case ID card is lost, a citizen should apply to the territorial passport service to obtain a new ID card.

ID cards will be used as documents certifying citizens’ identity and nationality only within the territory of the RA.

ID card will be used for several electronic services within the territory of the RA, and for digital signature in particular.

ID card connects to the PC (Personal Computer) by card reader device. It is necessary to install JSignPdf and Cryptotech Suite programs as well, which will be available on www.ekeng.am website with appropriate manuals.

ID Cards are provided in Gyumri, Vanadzor and Kapan for now. Soon ID cards will be distributed over all Armenian regions. Please contact your regional passport office to be informed about the issue.

ID cards are provided in all Passport and Visa Office departments in Yerevan. In case of complaint, please contact OVIR. Tel: 374 10 537022, 501124

No, you can’t. Please fill in the appropriate application in the service centers of el. reports or provide us an e-mail in order to sent the repayment form.

In order to use ID card eSignature USB Card Reader device is needed, which connects to computer by USB 2.0 port.

Requirement 1: The equipment shall have full speed USB.
Requirement 2: The equipment shall be compliant with ISO 7816 standard.
Requirement 3: The equipment shall support T=0, T=1 protocols.
Requirement 4: The equipment shall support ID-1 Card

1. SCR 3310/3310 v2.0 smart card reader
2. Actividdentity USB reader v3.0
3. Athena ASEDrive IIIe USB reader
4. Omnikey 3021 USB reader

To use e-Signature via ID card Cryptotech Suite and JSignPDF (for signing PDF files) software should be installed.

CryptoCard Suite and JSignPDF software is compatible with the following operating systems and software:
• Windows XP
• Windows Vista
• Windows 7 32 or 64 bit
• LINUX
• MS Office 2003 / 2007 / 2010
• Adobe Acrobat, Adobe Reader 6 or newer versions

In case card reader driver isn’t installed automatically, the following message will appear on the right corner of computer screen:

Below presented the appropriate driver:
SCR3310 driver: SCR3xxx_V8.45

Proper option of installation (Windows 32 or Windows 64) should be selected:
64 bit operation system is required to install 32bit primarily,then the version scheduled for 64bit OS.
Double click on the file CryptoCardSuite.exe, which will open the second window, from where click Next> Next> Install> Finish
After installation in Start Menu list CryptoTech folder is added with the all necessary components.

PIN (Personal Identification Number) code is an identification number of a particular person. PIN code may contain numbers and / or letters in English.
PUK (Personal Unlocking Key) is used to unblock the PIN code. PUK may also contain numbers and / or letters in English.

PIN code should be activated at first use, otherwise the certificate will not work. To activate PIN code insert ID card into card reader, launch the program CryptoCard Suite Manager, click ARMID (AuthPIN) and press Activate.

In Crypto Tech CSP window enter PUK code in Initial PUK and PIN code in New PIN as well as Confirm fields.

After the actions above press “OK” in the opened window.

The same steps to undertake for ARMID(SignPIN).

To change PIN code Card reader device should be switched on and ID card inserted. After that launch CryptoCard Suite software, mark ARMID (AuthPIN) and press the button change PIN.

Click YES button in the warning window.

In new opened window enter the PUK code in the PUK field. In the field New PIN enter PIN code and verify repeating in confirm field and then click OK.

The following window opens after successfully implemented actions

Attention: PIN code will be automatically blocked entering wrong up to 3 times.

To unblock PIN code launch the program CryptoCard Suite Manager and press Unblock.

In the opened window click Yes

In the presented window enter PUK code in PUK filed, afterwards PIN code in New PIN as well as Confirm fileds.

After the actions above click OK

In such case a citizen should apply to the territorial passport department to obtain a new ID card.

To ensure PIN code safety it’s recommended to activate it at first use. In case we get error message over 3 times during the PIN code activation, the certificate will considered as invalid and a citizen should apply to the territorial passport department to obtain a new ID card.

PUK code will be blocked entering wrong up to 9 times during PIN code changing, unblocking and some other actions. In such case a citizen should apply to the territorial passport department to obtain a new ID card.

Getting connected ID card to computer the following message will appear on the right corner of computer screen:

In case ID card certificate isn’t installed automatically, the following steps should be taken in the program Cryptotech Suite Manager: double-click on ARMID(AuthPIN) as well as on Certificate: X.509.

Click Install Certificate

Click “Next”, select “Place all certificates in the following store” and press “Browse”

In the displayed list chooseTrusted Root Certification Authorities and click OK

In the displayed window click Finish.

After the actions above click OK.

To sign MS Word 2003 files save the document and choose Options from Tools menu:

Choose Security and press Digital Signatures

Press OK in order to add signature.

Mark the signing purpose in the part “Purpose for signing this document” and press Sign.

Enter Pin code in the opened CrypteTech CSP window and press OK. The signature will be confirmed by pressing OK in the opened window.

Before signing an MS Word 2007 file, it is necessary to save the signing file, then select Prepare-> Add a Digital Signature from Office button

Press the button OK in order to add signature.

Mark the signing purpose in the part “Purpose for signing this document” and press Sign.

Enter the Pin code in the opened CrypteTech CSP window and press OK. The signature will be confirmed by pressing OK in the opened window.

Before signing MS Word 2010 files, it is necessary to save the signing file, then from File menu select Info-> Protect Document-> Add a Digital Signature

Press OK in order to add signature.

Mark the signing purpose in the part “Purpose for signing this document” and press Sign.

Enter Pin code in the opened CrypteTech CSP window and press OK. The signature will be confirmed by pressing OK in the opened window.

In case you get the message above while siging MS 2010 file, the steps below should be taken:

Start -> Programs -> Microsoft Office -> right click on Microsoft Office Word 2010, press Properties and select Compatibilty. Press on Run (checkbox), select Windows XP (Service Pack 3) and click OK:

If necessary, the same steps should be undertaken for programs Microsoft Office Excel and Microsoft Office PowerPoint.

To sign a MS Word file by 2 or more people, insert the second ID card into Card reader, click Office button, select Prepare->Add a digital Signature and press Change inSign window.

Choose the appropriate certificate form certificates opened list, press OK and Sign:

Electronic signature appears only as electronic stamp in MS Office files and no other image or detail are available.

MS Excel files signing procedure is the same with MS Word files.

In general, electronic stamp doesn’t appear after signing MS Excel 2003 file. To get sure the file is signed, sign it, close and reopen. In case the signature inserted, in the left corner of the file [Signed, unverified] message will appear.

Double click on the JSignPdf_setup_1.3.0_wjre file in order to install JSignPdf software. Then choose Next > Next> Next> Next> Finish.

Choose JSignPdf software from Start Menu: Start-> Programs -> JSignPdf-> JSignPdf 1.3.0 and fix advanced view option after program is opened.

After JSignPDF start up press Advanced View, upload signatory’s certificate via Load Keys , press Browse from Input PDF file to select the file to be signed, afterwards fix Append Signature to the existing one and press Sign It.

See program work:

In opened CryptoTech CSP window enter the PIN code and press OK.

You’ll see finished in Console window by the end of the process. After Signature successfully created press Close button.

Choose from Input Pdf file Browse button to sign pdf file and press button Sign it.Signed file exports with the suffix “_signed”.

In case the certificate in JSignPdf hasn’t been uploaded pressing Load Keys after ID card insertion into Card reader, it’s recommended to change key store type fromWINDOWS-MY to WINDOWS ROOT, press Load Keys, disregard the message, afterwards choose WINDOWS-MY and press Load Keys once more.

In order to sign the same file from 2 and more people, remove first ID card from Card reader, insert the second one and press Load Keys in JSignPdf.

In case it’s necessary choose the signatory’s certificate from appropraite list. Press Browse in Input PDF file line and select already signed file, by “_signed” suffix.

Attention Select Append Signature to existing one otherwise the next signature will be placed deleting the previous one.

Open the file after signing and get sure SRC and given signatory’s signatures are really placed on the document.

In order to change eSignature place and size in PDF file, activate Visible Signature and press Settings . In the opened window Visible Signature Settings press Preview and Select and edit signature place and size by mouse left click.

In order to change e-Signature appearance in PDF file, select one of versions below in Visible Signature Settings -> Display:

1. Description only – Appears the text inserted in Signature Text. To add text, deactivate Default part of the line.

2. Image and description – Appears text and image. Text addition as displayed above. To add an image, press Image , Browse, select the already saved image (via scan) and press Open.

3. Signature name and description – Appears signatory name, surname and the text inserted in Signature text field.

After the required steps press Close . Changes will appear in signature text.

To sign a tax invoice select the given invoice and press sign:

After pressing “sign” choose signature type – ARX Cosign or ID card.

By choosing ARX Cosign, enter User and Password concerning to this program and press Sign.

By choosing ID card type, select WINDOW-MY, press Բեռնել (Load) and load signatory’s certificate, afterwards enter PIN code in PIN field and press Sign, as in the picture below:

Key Store is a place, wherе certificates are stored (public and private keys). Ensure that it is marked WINDOWS-MY KeyStore type after the program starts, otherwise choose it from KeyStore type.

To sign a pdf file it is necessary to upload private key of a person pressing the button Load Keys

if there other private keys in the store, the private key of the signer should be chosen.

In case you get guestion mark pressing Load Keys in Key Alias, choose the signatory’s appropriate certificate from opened list, for example: [CSS Name, Surname, Public service number]:

Output PDF file (optional) alternative option uses when you want signed file be visible without “_signed” suffix.

Reason (Optional), Location (Optional), Contact (Optional) fields are alternative and in given fields fills additional information about Signature.Pressing Signature Panel button in the right sector of the page you will save entered information in outgoing PDF file.

On Certification level line it is necessary to choose No changes allowed option which excludes changes of a document after signing.

Encrypted checkbox provides maximum security of the pdf document. Choosing this option you’ll additionally save the document with owner and user passwords.

Remember passwords option may be chosen if you don’t want enter your PIN code each time you sign. It is not recommended to use this option if the computer is used by more than one user.

Rights button will be activated when Encrypted option is chosen, which defines permissible actions in pdf file. A new window will be shown, where it is possible to determine the possible options.

JsignPdf can work in two ways of signing. It replaces the existing signature with a new one. New signature will be attached, if ‘Append signature’ is marked and the old signatures will be remained unchanged.
This option does not apply in the case of encrypted documents.

After marking Visible Signature checkbox, Settings button automatically activates, which defines visible signature’s parameters(position, place, images and etc.)

Page
The number of the page on which the signature is added (calculated from 1).
Preview & Select
Signature place on the page is defined by choosing Preview & Select button, then marking signature position/size using mouse left click. Relevant parameters will be shown in Visible Signature Settings window.
Display
Choose Image and description option from display box to define signature appearance as a picture. After that will be activated browse button from Image field. Select appropriate image using the button.

You need to load keys from Advanced View option to work in a simple view of the program. After deactivation Advanced View version saving necessary steps for signing pdf files signing is the same as in the Advanced View version.

Electronic digital signature is a unique sequence of electronic  symbols attached to an electronic document. It is used to identify the signatory and to protect the electronic document from forgery.

Electronic Signature is used during electronic reports deliveries as well as during electronic documents circulation.

Please select “General Information” tab or just click here

Nowdays EKENG CJSC is the only accredited certification center in the Republic of Armenia.

Certification centers must ensure electronic signature’s service confidentiality by do not storing the signer’s creation data according to the law of «Electronic document and electronic digital signature” of the Republic of Armenia.

The Law of the Republic of Armenia on “Electronic document and electronic signature”, accepted on 14.12.2004, regulates the relations of electronic documents and electronic signatures application. The present law does not regulate the relations connected to the copies and electronic transformations of manuscript signature, as well as the usage of similar documents.

Having obtained eSignature, a physical person may use it for different companies, signing appropriate contracts with tax service.

In order to have a signature electronic appearance, one should upload signature scanned image by following these steps: CoSign Control Panel-> Graphical Signatures->Login->Load Picture. The alternative way is CoSign Control Panel->Graphical Signatures->Login->Capture Signature button which allows to sign by mouse.

Previously signed documents hold their legal force. The old signature’s usage is interrupted.

5000 AMD fee is paid for the next year service delivery. The signatory or the company will be additionally informed via mail about the details and the necessary steps.

Document can be changed, but the signature will be considered invalid.

CoSign is a necessary tool for generating electronic signatures. It requires the following operating systems and programs:

• Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advanced Server, Windows XP Professional, Windows XP, Windows Vista, Windows 7 32 և 64 bit
• MS Office 2003 / 2007
• Adobe Acrobat, Adobe Reader

Public Key Infrastructure (PKI) is the basis for standard electronic signatures. PKI provides each user with a pair of keys, a Private Key and a Public Key, used in every signed transaction.The system of public key usage is called Public Key Infrastructures.

The valid signatures are those, which are included in the trusted certificates’ list of the operating system.

Please, get acquainted with the CoSign User Guide and CoSign video

In case of ca.gov.am server problems it is recommended to add and permanently save ca1.gov.am version in Cosign Control Panel ->Client Configuration-> Appliances-> Appliances list. ca1.gov.am will serve as an alternative mean in case of ca.gov.am failure. Find the pictures below:

Three icons in ARX CoSign Control Panel indicates that connection failed to CoSign server located on ca.gov.am. Check the internet connection and 443 SSL Port (in case of proxy server or Firewall). In case of Proxy server, choose «Enable automatic ssl detection» in Cosign Control Panel ->User->Client Configuration. (See picture)

Solution 1. In case the signature appears with symbols instead of the name and surname, one should set Use defaults button in CoSign Control Panel ->Client Configuretion->Microsoft Office-> Appearance-> Settings->Reasons->Excel-Specific->Word-Specific>Miscellaneous all submenus.

Solution 2. In case CoSign menu is not seen among MS Word/Excel other menus (Home, Insert, etc.), follow the mentioned steps: Insert -> Signature Line->Microsoft Office Signature Line.

Clicking on Signature Line, a small window will be opened:

Fill in the necessary fields, press OK and meet the following appearance:

To cancel temporarily the login window, following steps should be done: choose the Cosign Control Panel -> Client Configuration -> Client ->Login Dialog->Set login dialog parameters field and set Verify user name in prompt for sign version.

When entering wrong password up to 5 times, the password is automatically blocked and the following alert appears:

For activating the password or having a new one the user should call +374 10 512 882  or write an e-mail to cssupport@ekeng.am.

This notice can be caused by username and password wrong input.

The connection to the CoSign server failed. Check the connection by command ping ca.gov.am.

e-Signature date automatically uses server data. In case the date and time of your eSignature is wrong and do not match signing date, please contact customer support team at +374 10 512 882 to clarify the issue.

The password provided by EKENG needs to be changed after program installation. Password change process takes place on CoSign Server, so after program re-installation or its’ installation to another computer one should use the changed password.

The following 3 solutions are available:

1. If Adobe Reader has been installed after Cosign Client installation this command can be absent. In this case one should re-install ARX Cosign Client without uninstalling it in advance.

2. If “Sign with OmniSign” is missing from mouse right click menu and you do not have Adobe Acrobat, it is recommended to do the steps below.
• Open the .pdf file with Adobe Reader.
• Choose File –> Print
• Choose “ARX CoSign OmniSign Printer” from printer’s list.
• OmniSign page will run automatically where you may click the “Sign” button and put your signature.

Before to proceed, please check if ARX OmniSign Printer was properly installed during the installation.

3. In case of installation problem with OmniSign Printer, the PDFCreator will be an alternative program, which can be selected as a printer, permitting almost any application to print to PDF.

ARX OmniSign Printer serves as a “virtual digital signature printer” to which files are sent, and from which they return converted into a signed PDF file. OmniSign enables to sign any printable data from any application.

ARX OmniSign Printer is not compatible with Windows 7 operation system. It works with Windows XP, Windows 2000 operation systems.

The major benefits offered by OmniSign include:

• Sign any document by using the document’s application File > Print command.
• Sign existing PDF files without the need for expensive solutions, such as Adobe Acrobat Professional.

In case of installation problem with OmniSign Printer, the PDFCreator will be an alternative program, which can be selected as a printer, permitting almost any application to print to PDF.

The program can be installed once in case of 2 and more signatures and CDs. For using 2 and more signatures in the same PC, after the first signer the second should click Log off button in Start-> Programs-> ARX CoSign -> Cosign Control Panel and sign the same document using another username and password.

Electronic Signature username is on CD surface, as for password, it is provided with the same CD.

Right click your signature and choose Details. See the field Expiration Date. See the picture.

To view the Validation Date, click View Certificate button. See picture.

Electronic Signature appearance in .pdf file can have several types.

Signature validating markups in Adobe.

Choose Validate Signature submenu from signature right menu and choose the Signature Properties button. In an appeared window you’ll see detailed information about signature.

For validation: right-click the signature and select Validate from the pop-up menu. “V” validation symbol will be displayed.

For signature details checking: right-click the signature and select Details from the pop-up menu. It will allow viewing signatory electronic certificate certified by the appropriate certification authority.

To view certificate information, click View Certificate button, which provides general certificate information, to whom the certificate was issued, the certificate issuer name, and the certificate’s expiration date.

In case “Not Validated Yet” message appears in signature details, you may download CA Certificate following the mentioned steps: Cosign Control Panel->Client Configuration->CA->Install CA Certificate.

After previous point action, take steps as shown below. Choose Show Certificate-> -Trust->Add to trusted list. In an appeared window click OK, fill in the open fields and validate.

If Adobe Acrobat Professional is not installed in PC, .pdf files can be signed with OmniSign device.

If case the CoSign Ribbon is absent, that means it was not properly installed.
You should perform the following steps to reinstall CoSign:

Open Microsoft Word/Excel 2007 and go to Word Options > Add-ins > COM Add-ins > Go.

See the picture.

To continue, click OK.